Many regional executives want the smallest call-in-rate (CIR), but Lopez can actually claim it. He helped his region achieve the lowest-ever percent CIR, a tremendous milestone. A seasoned storyteller, he often shares personal stories about customer experiences, leadership skills and process improvements with his team. The exec feels he’s just paying it forward. “Early in my career our GM in Orange County, Linda Hossinger, took an interest in my career,” Lopez recalls. “She was instrumental in my development and professional growth. I will always be grateful for the coaching and guidance she provided.”

What’s been your company’s biggest innovation this year?

“My Account” App… the ability for customers to self-heal problems and schedule appointments, among other things, is outstanding. The ease of use and effectiveness of the app is incredible.

What’s your definition of diversity in 2014?

Definition hasn’t changed, it’s about an accurate reflection of our communities in the workforce. It is imperative for our continued success to support organizations and initiatives that focus on diverse leadership development.

Who has been your strongest mentor and why?

Early in my career our GM in Orange County CA, Linda Hossinger, took an interest in my career. She was instrumental in my development and professional growth. I will always be grateful for the coaching and guidance she provided

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Sohn Grilled on Potential Biases in Nomination Hearing

Gigi Sohn has been celebrated by her supporters as an advocate for free speech, but some Senate Commerce Republicans are skeptical that she would act as one should she be confirmed as the fifth and final FCC commissioner.

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