Pillai has been highly successful in identifying talent at Cablevision. “Passion is what makes a qualified candidate stand out from the rest,” he says. He looks for deeply committed professionals who care about others, from their teammates to the customers. “These attributes usually come through in the way a person talks and how they’ve handled relevant challenges in previous positions.” He believes connectivity and content portability are at the heart of today’s most important services and will remain a trend. “So companies need to have the right network architecture and the right mix of products that provide that experience. And companies need the right customer service, technician and engineering teams to support it,” he says.

What’s been your company’s biggest innovation this year?

A major focus has been providing our customers with ubiquitous connectivity everywhere they go. To this end, we are driving a superior experience by seamlessly connecting our customers with the content they want from any device, at anytime, anywhere. And, our WiFi offering continues to grow – we provide our customers with access to fast, reliable WiFi in the home and at more than one million hotspots on the go.

What qualities do you look for when making a new hire?

Passion is what makes a qualified candidate stand out from the rest. We are in the customer service business and that is a demanding, 24/7 job. So when I speak with potential hires, I look for deeply committed professionals who care about others, from their teammates to our customers. These attributes usually come through in the way a person talks and how they’ve handled relevant challenges in previous positions.

Name one emerging trend in cable we should all have our eye on.

Connectivity & Content Portability. It’s at the heart of today’s most important services and will remain a trend. Content is becoming more and more portable and people want to be able to consume it everywhere and anywhere. So companies need to have the right network architecture and the right mix of products that provide that experience. And companies need the right customer service, technician and engineering teams to support it.

The Daily

Subscribe
Friday–December 13

State of DEI: NAMIC, AIM Analyze Workforce Representation

At a time when investments in DEI efforts are being questioned, NAMIC is checking in to remind the industry of the tangible change these initiatives are making.

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

Apr 16
Cablefax 100 Awards Nominations Open November 13th, 2024.
Full Calendar

Jobs

Seeking an INDUSTRY JOB or hiring for one?
VIEW JOBS

In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors. The result will be an even more robust industry job board, to help both employers and job seekers.

Contact Carley Ashley, [email protected], for more information about posting a job on the website and our Jobs newsletter, sent twice weekly to 85,000 media professionals.