Robinson helps boost Business Service revenue by overseeing 350 employees at seven call centers across the country as the company’s commercial services deliver significant returns. Drive, focus, patience, teamwork and a positive attitude are qualities he wants his employees to have: “I encourage all new hires to approach their career with the same attitude as they would about attending college—arrive at work each day with a willingness to learn.”
What’s the definition of diversity in 2014, and how can the cable industry do better in the area of inclusiveness?
Diversity in 2014 is about companies and people embracing each other’s differences, ideologies and beliefs, with the goal to learn and obtain knowledge. The cable industry is heading in the right direction by building a conduit that brings different skills and perspectives to the workplace and the broader communities they serve. Our employees are closer to the action and will have more real-time experiences and knowledge that can help companies achieve their overall goals. In addition, the cable industry should be a platform where we can better share information, best practices and talent.
Who has been your strongest mentor, and why?
I have been fortunate in my career to have several mentors; to narrow it down to one is very difficult. Within TWC, Jeff Hirsch, Craig Collins and Denita Willoughby have always taken time out of their busy careers to help mentor me and many others. Through their mentoring, I’ve become a better leader, more involved within the community and, most importantly, able to translate their teaching so I am able to mentor others.
What qualities do you look for when making a new hire?
When recruiting for a new hire, the qualities most important to me are drive, focus, a positive attitude, patience and teamwork. I encourage all new hires to approach their career with the same attitude as they would about attending college – arrive at work each day with a willingness to learn.
Each day will be different; however, as long as they have the drive to succeed, remain focused on their role/goals, maintain a patient and positive attitude, and remove the obstacles created by distractions, they will be an asset to their company. Most importantly, they should possess the ability to embrace teamwork and put the team before themselves.