Pat Esser

Title: President, Cox Communications
Education: BA and MA, University of Northern Iowa
Years in Cable: 35
Best Advice: Still love the TV.

Jill Campbell

Title: EVP/COO, Cox Communications
Education: UNLV; Oklahoma City University
Years in Cable: 30+
Best Advice: Live every day to its fullest.

Cox spent much of 2013 focused on finding new ways to provide customers with exceptional and innovative service. Esser and Campbell helped further those goals by working to integrate Cox Home Security into its core operations, launching the new personalized video experience platform, Contour, and implementing a net promoter score system. Increasing broadband speeds and capacity and exploring new business products led to double-digit growth for Cox’s business services. Last year’s investment in Contour was just the start. Esser and Campbell already have plans to build on its momentum in 2014.

Esser

Twitter or Instagram? Hand written note

Favorite TV show as a kid? “Get Smart”

The biggest innovation in cable over the last year is: The Personal Video Experience

Campbell

I watch the majority of programming on this device: Big screen TV

The biggest innovation in cable over the last year: Contour of course!!

TV show I’d most like to have a cameo in? “The Blacklist.” Love James Spader.

Oscars or Grammys? Oscars

Beach or mountains? Beach

Desert island album? The Eagles Greatest Hits

My favorite business/motivational book: What Got You Here Won’t Get You There

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