Who would have thought that interacting with your cable company’s customer support regime could be so fun? MediacomConnect MobileCARE mobile app even lets customers use voice activation to access menus quickly and avoid frustration, with billing widgets and customer service appointment tools that make cable customer service feel more like Uber than, well… cable customer service. A “health check” function can even look for area outages and network problems. This is one slick app.

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Friday–October 16

NCTA CEO Eyes Spring Policy Summit

Cory Gardner is the first NCTA President/CEO to take the helm of the association without the Cable Show (also referred to as INTX: The Internet & Television Expo or the National Show) as a platform for the industry’s agenda. NCTA shuttered the 65-year-old convention in 2016. While it’s not coming back, Gardner does think there’s room for some industry show-and-tell.

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