Who would have thought that interacting with your cable company’s customer support regime could be so fun? MediacomConnect MobileCARE mobile app even lets customers use voice activation to access menus quickly and avoid frustration, with billing widgets and customer service appointment tools that make cable customer service feel more like Uber than, well… cable customer service. A “health check” function can even look for area outages and network problems. This is one slick app.

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Effros: The Utility of Competition

the underlying theories now being bandied about for either regulating broadband internet access services (BIAS) as a utility or something that should be freely competitive are in major conflict.

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