Marva Johnson

Corporate VP, Technology Policy & Industry Affairs
Bright House Networks

In her role with Bright House, Johnson evaluates technology policy implications associated with the company’s infrastructure, while maintaining efforts to establish regulatory strategies for video, voice and data services. And yet, her greatest career challenge: Figuring out how to exceed customer expectations. “While this seems like a fairly simple objective,” she says, “managing content across all platforms and devices creates new challenges and requires a clear approach for customer service, supplier partnerships and even legislative initiatives.”