Regional VP, Technical Operations
Comcast California Region

Robinson has a singular focus at Comcast: Taking better care of customers while improving operational metrics. To achieve that goal, he focuses on increasing “on times,” lowering “repeat visits” and taking care of technicians’ needs. In a tough economy, it’s important to never stop fighting for “what you want, and don’t get down on yourself,” he says. “Be different. Don’t rely solely on applying online for positions. Network, where possible, and when given the opportunity, distinguish yourself from others.”

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Wednesday–April 16

Sitting Tight: Operators Examine Approach to Video, Waiting on BEAD

Although the anticipation to see what the next steps are with NTIA’s $42.5 billion BEAD program was palpable during BCAP’s Pennsylvania Broadband Summit, many attendees continue to deal with combatting a bleeding video ecosystem.

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