Allen has been heavily involved in Comcast’s commitment to transforming and improving the customer experience. His “confirm everything” approach keeps Comcast employees accountable for everything from scheduling appointments to issuing credits. Allen is developing new service delivery and troubleshooting capabilities, and also ensures employees are knowledgeable about all products. He’s also cultivated business partnerships with 7/11 and UPS to make bill paying and equipment returns more convenient for customers. His efforts have proved the value of good customer service. “It’s become apparent that a great customer experience integrates reliable cutting-edge products, innovative service delivery experiences all provided by engaged, motivated employees,” he says.

The Daily



YES Network will televise 19 New York Liberty games this season, the first being May 14 at 7pm ET (Liberty vs Indiana.) All

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