Allen has been heavily involved in Comcast’s commitment to transforming and improving the customer experience. His “confirm everything” approach keeps Comcast employees accountable for everything from scheduling appointments to issuing credits. Allen is developing new service delivery and troubleshooting capabilities, and also ensures employees are knowledgeable about all products. He’s also cultivated business partnerships with 7/11 and UPS to make bill paying and equipment returns more convenient for customers. His efforts have proved the value of good customer service. “It’s become apparent that a great customer experience integrates reliable cutting-edge products, innovative service delivery experiences all provided by engaged, motivated employees,” he says.

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FCC, Nexstar Respond in D.C. Circuit

The most interesting tidbit from the FCC’ s opposition to emergency petitions for a writ of mandamus related to the Nexstar-TEGNA merger in the D.C. Circuit is that the application for review of the Media

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