Allen has been heavily involved in Comcast’s commitment to transforming and improving the customer experience. His “confirm everything” approach keeps Comcast employees accountable for everything from scheduling appointments to issuing credits. Allen is developing new service delivery and troubleshooting capabilities, and also ensures employees are knowledgeable about all products. He’s also cultivated business partnerships with 7/11 and UPS to make bill paying and equipment returns more convenient for customers. His efforts have proved the value of good customer service. “It’s become apparent that a great customer experience integrates reliable cutting-edge products, innovative service delivery experiences all provided by engaged, motivated employees,” he says.

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Friday–October 16

NCTA CEO Eyes Spring Policy Summit

Cory Gardner is the first NCTA President/CEO to take the helm of the association without the Cable Show (also referred to as INTX: The Internet & Television Expo or the National Show) as a platform for the industry’s agenda. NCTA shuttered the 65-year-old convention in 2016. While it’s not coming back, Gardner does think there’s room for some industry show-and-tell.

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