Allen has been heavily involved in Comcast’s commitment to transforming and improving the customer experience. His “confirm everything” approach keeps Comcast employees accountable for everything from scheduling appointments to issuing credits. Allen is developing new service delivery and troubleshooting capabilities, and also ensures employees are knowledgeable about all products. He’s also cultivated business partnerships with 7/11 and UPS to make bill paying and equipment returns more convenient for customers. His efforts have proved the value of good customer service. “It’s become apparent that a great customer experience integrates reliable cutting-edge products, innovative service delivery experiences all provided by engaged, motivated employees,” he says.

The Daily


Senate Approves Rosenworcel to Chair FCC

No more questions over whether Jessica Rosenworcel will have to leave the FCC when her current term expires at the end of the year.

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up


Seeking an INDUSTRY JOB?

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact for more information.