Allen has been heavily involved in Comcast’s commitment to transforming and improving the customer experience. His “confirm everything” approach keeps Comcast employees accountable for everything from scheduling appointments to issuing credits. Allen is developing new service delivery and troubleshooting capabilities, and also ensures employees are knowledgeable about all products. He’s also cultivated business partnerships with 7/11 and UPS to make bill paying and equipment returns more convenient for customers. His efforts have proved the value of good customer service. “It’s become apparent that a great customer experience integrates reliable cutting-edge products, innovative service delivery experiences all provided by engaged, motivated employees,” he says.

The Daily

Subscribe
Friday–December 13

State of DEI: NAMIC, AIM Analyze Workforce Representation

At a time when investments in DEI efforts are being questioned, NAMIC is checking in to remind the industry of the tangible change these initiatives are making.

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

Apr 16
Cablefax 100 Awards Nominations Open November 13th, 2024.
Full Calendar

Jobs

Seeking an INDUSTRY JOB or hiring for one?
VIEW JOBS

In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors. The result will be an even more robust industry job board, to help both employers and job seekers.

Contact Carley Ashley, [email protected], for more information about posting a job on the website and our Jobs newsletter, sent twice weekly to 85,000 media professionals.