Pearce has created tactical plans to optimize call center efficiencies including work force management and cloud routing. She’s led the development and deployment of a new inbound sales compensation plan for the Central Division while leading efforts to structure real time reporting across the inbound call center teams. Meanwhile, Pearce continues to drive operational efficiencies, leveraging technology to mitigate costs and drive incremental sales including cloud-based routing. Pearce is also a Trustee for Whitefield Academy, a former board member of Families First and a recipient of the Board of Directors Network Award.

The Daily


DirecTV, DISH Merger Still Possible

AT&T found a way to offload a stake in its US video business, but this likely isn’t the end of the road for DirecTV. A combo with DISH is still possible.

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up



Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact for more information.