Pearce has created tactical plans to optimize call center efficiencies including work force management and cloud routing. She’s led the development and deployment of a new inbound sales compensation plan for the Central Division while leading efforts to structure real time reporting across the inbound call center teams. Meanwhile, Pearce continues to drive operational efficiencies, leveraging technology to mitigate costs and drive incremental sales including cloud-based routing. Pearce is also a Trustee for Whitefield Academy, a former board member of Families First and a recipient of the Board of Directors Network Award.

The Daily

Subscribe
Wednesday–December 11

Levin Reads Tea Leaves on Starlink’s Place in BEAD

New Street Research analyst and Brookings nonresident senior fellow Blair Levin has been peppered with all sorts of questions about Donald Trump’s second term as president.

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

Apr 16
Cablefax 100 Awards Nominations Open November 13th, 2024.
Full Calendar

Jobs

Seeking an INDUSTRY JOB or hiring for one?
VIEW JOBS

In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors. The result will be an even more robust industry job board, to help both employers and job seekers.

Contact Carley Ashley, [email protected], for more information about posting a job on the website and our Jobs newsletter, sent twice weekly to 85,000 media professionals.