Pearce has created tactical plans to optimize call center efficiencies including work force management and cloud routing. She’s led the development and deployment of a new inbound sales compensation plan for the Central Division while leading efforts to structure real time reporting across the inbound call center teams. Meanwhile, Pearce continues to drive operational efficiencies, leveraging technology to mitigate costs and drive incremental sales including cloud-based routing. Pearce is also a Trustee for Whitefield Academy, a former board member of Families First and a recipient of the Board of Directors Network Award.

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Tuesday–September 22

Cable Urges FCC to Keep 25/3 Benchmark

NCTA, ACA Connects and others are urging the FCC not to raise its 25/3 speed benchmark as the agency begins to craft its annual Section 706 report.

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