Promoted this year to senior director of technical operations, planning and analysis, Smith now oversees standardizing call service reporting across the Comcast footprint, as well as the company’s technical operations application that incorporates work order data, internal trouble-shooting, multiple network monitoring and other automation tools. She also added supervision over cross-functional teams to determine what measurement is needed for new product deployment. A 33-year industry veteran, Smith is active with SCTE, WICT and Cable Tec Games. Of participation in the latter, she says, “I especially loved the techs that maybe didn’t do so well the first time, coming back year after year and doing better and better.”
How do you define a successful career?
If I can retire and look back to see that I endeavored to always do the right thing by my company, my employees, and my customers, then I say I’m successful.
Best trick for maintaining the personal-professional life balance?
Meditation is key. Even if it’s just entertaining peaceful thoughts while taking a walk in the woods. It always brings me back to center.
When not in the office, where are we most likely to find you?
In my soap room in the basement, whipping up another batch of handmade soap. This has been my “addiction” for the last 15 years.