Kristin Dolan

Title: COO,
Cablevision Systems
Education: Bachelor’s, State University of New York at Albany; Master’s in publishing (concentration in marketing), Pace University; currently candidate for Master’s in English literature
Years in Cable: 24

Brian Sweeney

Title: President, Cablevision Systems
Education: BA, University of Virginia; MBA in finance from the Wharton School at the University of Pennsylvania
Years in Cable: 21
Best Advice: Remember to have fun.

Managing Cablevision’s Optimum Services had Dolan overseeing increased broadband speeds for Optimum Online customers, the expansion of WiFi and TV to GO services, and enhancements to Cablevision’s cloud-based DVR service that now allows customers to record 10 shows at once. By coordinating efforts across Cablevision’s business groups, Sweeney helped the company enhance a whole lot of products—multi-room DVRs, increased broadband speeds, improved WiFi, a new program guide and an expanded Optimum App—while also reducing the number service and repair calls. Their combined emphasis on customer service also involved short-form messaging on the Optimum Channel and a new system that alerts customers to outages and let them know when the issues should be resolved.

Dolan

I watch the majority of programming on this device: Connected TV

The biggest innovation in cable over the last year: Managed routers with dual SSID

Frank Underwood or Nick Brody? Frank Underwood

The technology that will most benefit cable over the next year is: Cloud-based anything

Oscars or Grammys? Grammys

Desert island album: Grateful Dead, Europe ’72: The Complete Recordings

Dish I can make and that would impress a celebrity chef: Stuffed artichokes

My favorite business/motivational book: The Product Manager’s Handbook by Linda Gorchels

Sweeney

The biggest innovation in cable over the last year: It’s all about the customer!

John, Paul, George or Ringo? Paul

Frank Underwood or Nick Brody? Who?

Twitter or Instagram? Twitter

Oscars or Grammys? Grammys

Beach or mountains? Beach

Favorite TV show as a kid: ”Gilligan’s Island”

The Daily

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SVOD Slowdown?

Deloitte Global predicts that in 2022, at least 150 million paid subscriptions to SVOD services will be canceled worldwide, with churn rates of up to 30% per market. The churn is a sign of a maturing market

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