Customer service has been a point of focus for Charter for some time, and since 2012 Mayo has accelerated the company’s efforts even more. Much of the former Cablevision executive’s time is spent finding ways to provide customers with an unparalleled experience, be it streamlining daily activities in the areas of customer relations, field operations, and billing, or creating new initiatives to strengthen the relationship between Charter and its customers.

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Tuesday–March 10

BEAD Bargaining: A $21 Billion AI Question Looms

It continues to be hurry-up-and-wait when it comes to NTIA’s guidance for the estimated $21 billion in BEAD non-deployment funds up for grabs. But Democrats are hoping to get some answers sooner rather than later.

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