Customer service has been a point of focus for Charter for some time, and since 2012 Mayo has accelerated the company’s efforts even more. Much of the former Cablevision executive’s time is spent finding ways to provide customers with an unparalleled experience, be it streamlining daily activities in the areas of customer relations, field operations, and billing, or creating new initiatives to strengthen the relationship between Charter and its customers.

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Friday–December 5

Post-Split: Discovery Global and Versant See DTC Future Beyond Linear

Netflix is set to acquire Warner Bros., but that will be after Discovery Global and its cable brands split from WBD and set out on a path that isn’t unlike Versant Media’s own strategy.

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