COO
Cable One

Laulis and her team oversaw a recent reorganization that spurred a virtual call center. Results included productivity up by 9%, and customer calls and truck rolls down 32% and 28%, respectively. Laulis doesn’t sit on her laurels—figuratively or literally. She recently switched to a “stand up” desk, noting, “I don’t believe our bodies were meant for long periods of inactivity.” She adds that it’s now easier to visit with colleagues.

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Supply Chain: Fiber Demand Skyrockets in Age of COVID

Broadband and cable operator are running into supply chain problems as they embark on construction—particularly for fiber.

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