Campbell excels both at finding new ways to use technology to connect customers to things they care about, and internally inspiring innovation and teamwork within Cox. In addition to making Cox Homelife available across all Cox regions this year, she has focused on aggressively deploying residential gigabit Internet service. She knows Cox’s success is a company-wide effort. “Our front line people inspire me every day,” she says. “Their commitment to providing a great customer experience is heartwarming.” Campbell’s dedication to move beyond customer satisfaction and turn customers into brand ambassadors is reflected in her emphasis on making the company’s technology user-friendly and reliable.
What are the biggest growth areas for women in cable?
I think there are tremendous opportunities for women in operations. As companies consolidate markets the need for great leaders to manage big geographies will grow.
What/who inspires you at work? What/who inspires you outside the office?
Our front line people inspire me every day. Their commitment to providing a great customer experience is heart warming.
Your favorite trick for unwinding?
A nice glass of Pinot Noir.