Senior Manager, Customer Experience Deployment, Comcast
Sullivan is a key member of Comcast’s bandwidth reclaim efforts. “I’m someone who likes to move at a quicker pace, and this industry is perfect for that,” she says. She played a significant role in the company’s recently completed encryption efforts that led to a large volume of orders and activation of devices handled using automated tools via interactive voice response and dot-com platforms. She also spearheads initiatives with MPEG-4 bandwidth reclaim in Comcast’s HD Enhanced program.
What makes you most excited about this industry as you advance in your career?
The ever changing landscape. I’m someone who likes to move at a quicker pace, and this industry is perfect for that! It’s already changed so much since I got into cable 4 years ago and I can’t wait to see what the future brings and to be part of it. I currently work in the Customer Service department at Comcast and I come to work every day to try to make a difference in our agents and customers experience with us. Even if it’s just helping one customer that day, it’s moving the needle forward.
What is the best advice you’ve ever gotten?
I got this advice pretty early on and it’s stuck with me. The worst thing people can say is no, and then you’re right back where you started. You’ll never get the things you really want unless you ask for it, but pick and choose where to use this.
What is one habit that makes you most successful?
What tech item or social platform could/couldn’t you live without?
Call me old school, but I couldn’t live without Facebook! It’s a great way to stay connected to friends and family. I could live without Snapchat pretty much because I just don’t get it.
Who has been your biggest mentor and why?
I have been so lucky to find a handful of amazing mentors in my life at Comcast and beyond, but I would have to say the one that made the most impact on me was my first mentor at my previous company, Andrea Schiola. She was the first successful woman I had the opportunity to train with and she taught me how to be tough, resilient, and to think outside of the box. She taught me the value in building genuine relationships in business, not just ones to advance your own personal agenda. To all of the others, you know who you are, THANK YOU for challenging me, giving me perspective, and above all else supporting me.
What three things make you most successful?
Ability to build genuine relationships
Always wanting to go above and beyond what’s asked
Taking feedback and applying it