Jennifer Love
Love’s to-do list is huge. She’s responsible for Cablevision’s comprehensive security functions, including physical security at all facilities; employee and customer safety; and incident prevention, response and risk assessment. She also ensures compliance with security policy requirements and acts as the chief liaison to all local, state and federal law enforcement agencies. She has spent the last year implementing new business processes that identify the root cause of issues and leveraging intelligence to make security measures more predictive and proactive as they relate to threats. She also created the Trusted Traveler program to safeguard company assets and proprietary information when executives and employees travel. “It’s important that cable providers hire from within the many communities that they serve, helping to create a diverse workforce that is reflective of the customer base,” she says.
What’s the definition of diversity in 2014, and how can the cable industry do better in the area of inclusiveness?
Cable providers often serve large geographic regions that can be made up of many diverse communities and neighborhoods. I think it’s important that cable providers hires from within the many communities that they serve, helping to create a diverse workforce that is reflective of the customer base. Not only will this likely improve inclusiveness, but it will create an employee base that knows your products and services and better understands the needs and wants of customers.
Who has been your strongest mentor, and why?
Sandy Kapell (who is our Executive Vice President of Human Resources and Administration) has been my strongest mentor. Not only does she have incredible talent for embracing change but she is a true visionary who is always working to build the strongest team possible. Sandy’s teams are very diverse from generational to geographical to gender, race, ethnicity as well as skill set. In addition, she creates opportunities for her team members to stretch and try new things which lead to growth.
What qualities do you look for when making a new hire?
When interviewing potential candidates, I look for resourceful self-starters who can act quickly and independently in any situation that they are faced with. Additionally, adaptability and flexibility with the necessary technical skills are key.
