VP, Business Initiatives
Comcast – Greater Boston Region

Gadsen works to update and reshape service centers as part of a Comcast nationwide initiative. Many of the best practices developed by Gadsden’s team in Boston have been utilized by Comcast’s national team. Her top Achievement in 2011? “I launched with my team a national Voice of the Customer survey to gather customer feedback,” she says. “Our Guarantee results are the best in the company.”

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Charter CEO Talks Broadband Moves, Next Steps for Video

For Charter CEO Chris Winfrey, when you push one-time events aside, the underlying trend for subscribers is actually slightly better YOY.

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