Corporate Senior Director, System Operations Center
Cox Communications 

Boudreau got her start in telecom with “a part-time job in customer care [that] quickly turned into a 20-year career that’s still going.” In her latest role at Cox, Boudreau recently piloted a national effort to transform the company’s systems operations centers (SOC). By reducing SOCs from 16 independent markets to six regionally aligned systems, she helped reduce expenses by 30% while improving the customer experience and critical business metrics. Boudreau is active with WICT, and a key mentor in the industry. “The opportunities for young women looking to break into cable are vast, and continuing to grow,” she says.

The Daily


FCC Meeting Dispatch

FCC chmn Ajit Pai would not confirm whether or not he will be leaving the Commission before the end of the year when asked during a press conference Wednesday. “I have made no decisions and I do not have any

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