Lopez cares about the customer experience. His region has tested a redesigned statement that makes it easier for customers to understand their monthly bills. An adept storyteller, Lopez enjoys telling his employees stories about customer experiences, leadership and process improvements, noting that these anecdotes help employees re-think, focus and come together. Lopez is equally devoted to philanthropic endeavors, serving on the board of directors for the United Way of the Columbia-Williamette, Junior Achievement of Oregon & SW Washington and Oregon Sports Authority. He provides opportunities for minority awareness and inclusion with several successful groups including OUT@Comcast.