Jain has made it his mission to focus on customers—residential, business, or media—at all times, and says he’s proud to be part of the TWC team that’s done the impossible. “Not only has the team stuck together through not just one but two merger processes, but the company has improved tremendously and put in some of the best operational performances in the company’s history. It is rare to work with a team as dedicated and focused as this one and it has been a real honor and a privilege for me.” Jain’s customer-centric attitude and on-going determination to find new, proactive approaches to improve TWC’s already notable customer service are really paying off.

What’s your biggest professional accomplishment in the past 12 months?

My biggest accomplishment has been to have been part of a team here at TWC that has done the near impossible. Not only has the team stuck together through not just one but two merger processes, but the company has improved tremendously and put in some of the best operational performances in the company’s history.  It is rare to work with a team as dedicated and focused as this one and it has been a real honor and a privilege for me.

How do you define diversity?

The biggest fear I have is living in a bubble that includes only people who talk like me and think like me. The only way to see the truth is to surround oneself with people who are different—not just racially or gender diverse, but people who look at the world differently than you do…mixing introverts with extroverts, analytical thinkers with creative minds. And in this rapidly evolving media landscape in which we find ourselves today, we absolutely have to add more generational diversity into the workplace mix.

How can cable better support diversity?

We have gotten a little bit better, but we have a long way to go. It starts with accepting that reality. We all want to believe that we are doing better than we are, but we simply have to try harder or suffer the consequences.

The Daily

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Thursday–September 18

Kimmel Flashpoint: Some Talking, Some Quiet as Censorship Claims Swirl

There has been plenty of venting on all sides over ABC’s decision to take “Jimmy Kimmel Live” off the air indefinitely and replacing it (at least for this week) with “Celebrity Family Feud.”

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