In his new role, Arroyo mitigates risks by overseeing internal operational and financial compliance audits and ensuring companywide compliance with policies, procedures and regulations. He says execs can avoid another kind of risk by hiring a diverse workforce. “A company that fails to diversify risks falling victim to group think, and when you consider diversity like this it makes perfect sense as a strategic element of any plan to succeed in the competitive cable business.”

What’s the definition of diversity in 2014, and how can the cable industry do better in the area of inclusiveness?

Diversity is about creating an environment that attracts people of varying backgrounds, life experiences, and modes of thinking so that they can innovate and problem solve in a way that a homogeneous workforce cannot.  A company that fails to diversify risks falling victim to group think, and when you consider diversity like this it makes perfect sense as a strategic element of any plan to succeed in the competitive cable business.

What qualities do you look for when making a new hire?

Qualities that I look for in a potential hire include creative thinking, ability to collaborate with others, and capacity for leadership.

Name one emerging trend in cable we should all have our eyes on.

The trend of mergers among certain large distributors and whether this might trigger further consolidation within our industry.

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