Known for building strong teams and collaborative relationships, McIntosh knows how to motivate her colleagues and co-workers to do their best in every situation. In overseeing customer care operations of the company’s rapidly growing Business Class division, she constantly finds new ways to deliver superior customer experiences for all commercial customers. Asked how she defines success, McIntosh says it’s simple: “For me success is doing what you love and doing it well.”

Best business advice you’ve received?

Take care of your customers, take care of your employees, play big and focus on the “big rocks”…

What’s been the biggest story in cable this year?

Consolidation.

How do you define success?

For me success is doing what you love and doing it well.

The Daily

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Friday–September 12

Father of Cable Modem’s Untold Story in New Book

September seems to be the unofficial month for industry book releases, but when it comes to Rouzbeh Yassini-Fard’s “The Accidental Network,” it has taken years to get around to explaining how his struggling LANcity created the cable modem and transformed the internet forever.

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