Charlon McIntosh

McIntosh is a business’ best friend—at least when they need customer service. She created new and innovative ways to deliver superior customer service to the TWC’s commercial users. When it comes to diversity, McIntosh says, “we have the opportunity to improve the diversity within our more senior levels of the organization by creating programs that promote the development of entrylevel managers and prepare them to be industry leaders.”

What’s the definition of diversity in 2014, and how can the cable industry do better in the area of inclusiveness?

In 2014, diversity means appreciating and acknowledging the benefits of creating an environment where differences amongst individuals are celebrated and leveraged as a strength for an organization.  As an industry, we can do a better job of promoting diverse leaders at various levels within our companies.  We have the opportunity to improve the diversity within our more senior levels of the organization by creating programs that promote the development of entry-level managers and prepare them to be industry leaders.

Who has been your strongest mentor, and why?

My strongest mentors have always been able to help me realize my potential.  At times, they have had more confidence in my abilities than I.  They helped me to assess and navigate risk, recognize opportunities, and overcome obstacles.

What qualities do you look for when making a new hire?

I look for candidates who show a clear desire to work beyond the role for which they are being hired – candidates who are ambitious and who want to play big.