VP/GM, Ops and Voice, S. Carolina Div
TW Cable

Operating in a competitive hotbed, Keys’ game-plan is shifting from viewing cable as a utility and focusing on the social necessity of the bundle. Always on her mind: “What else can we do to improve operating profitability? What else can we do to further develop our employees and their work processes? And what else can we do to create a better service experience for each customer?”

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