Title: EVP/CFO, Comcast Cable
Years in Cable: 20+
Education: BA, Baruch College; CPA, New York and Pennsylvania
Best Advice: Do what you say, say what you mean.
Title: EVP/COO, Comcast Cable
Education: University of Richmond
Title: President, Comcast Business
Years in Cable: 10+
Education: BS, Marquette University; MBA, University of Pennsylvania’s Wharton School of Business
Best Advice: Treat others the way you want to be treated.
These executives prove that clarity and simplicity can improve customer satisfaction and spur growth. During her first six months as CFO of Comcast Cable, Avgiris’ product management experience and operational knowledge helped her quickly define areas for improvement. She implemented a finance competency model and worked to simplify business processes. Meanwhile, her self-installation operations team has seen a 40% increase in self-installations YOY. On the operations side, Watson has more than met customer growth targets for video, high-speed Internet and voice. Key to his success was improving customer service through social media interaction, mobile bill pay, 1-hour appointment windows and managing customer expectations. Stemper’s focus on developing innovative communications products—including 10 Gbps Ethernet and a cloud-based phone system—has won fans among commercial customers ranging from small businesses and institutions to large corporations and healthcare organizations. And if Comcast gets Time Warner Cable, he’ll soon have several big new markets to conquer.
TV show I’d most like to have a cameo in? “Ray Donovan” — I want to be his sidekick and say, “Look at me…look at me!”
John, Paul, George or Ringo? George, cute and way under-appreciated
I wish Congress would just… admit that bipartisan leadership under the crisis of government shutdown was driven by women
Oscars or Grammys? Oscars for sure
Beach or mountains? Beach, but it has to be the Mediterranean!
Favorite restaurant: Anything Italian with a good wine list
Favorite hobby: Traveling with family
Favorite vacation spot: Southern Germany
The last time I had a good laugh: This morning
Favorite motivation book: Heroic Leadership by Chris Lowney
One thing I would do all the time if I could: Watch Reruns of Super Bowl 45 – Packers vs. Steelers