Focusing on improving customer service played a key role in Smith’s success in Comcast’s largest region, which saw significant market growth this year. “From my perspective,” she says, “a successful career is one where you are truly enjoying what you do and are surrounded by amazing people who share a common vision for what needs to be accomplished.”
What’s been the biggest story in cable this year?
I think the two pending mergers in our industry are clearly the biggest stories of the year. From a product perspective, leveraging high speed internet and integrating that within our new apps continues to be among the driving forces behind the innovation we’ve been bringing to customers. Our amazing X1 platform allows live streaming in the home and our Cloud DVR capability will allow our customers to view content whenever and wherever they want. Our ability to deliver content to customers on so many different platforms is completely changing the way consumers think about the industry.
How do you define a successful career?
From my perspective, a successful career is one where you are truly enjoying what you do and are surrounded by amazing people who share a common vision for what needs to be accomplished. I’ve been very blessed in my time at Comcast to be able to work with some of the best people in the industry and I’m truly grateful for everything they have taught me.
When not in the office, where are we most likely to find you?
I’ve been riding horses for more than 20 years. So if I am not in the office or meeting with our employees in one of our 50 facilities located throughout the State of Florida, you can definitely find me in the barn working with horses.