Comcast responded Thurs to a San Jose Mercury News report documenting subs’ dissatisfaction with their DVR service, saying that a software patch had been downloaded to customers early last Fri, which fixed the "freezing" problem. At the center of the complaints was a small batch of Motorola’s dual tuner "DCT 6412" DVRs, which represented "just 1%" of the Bay Area install base. Why the Fuss? Although the top ops have all been faced with buggy box issues, Comcast’s Bay Area DVR rollout has been the object of heightened scrutiny, given its tech-savvy clientele and the proximity of rival TiVo.

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