AT&T is rolling out a free Troubleshoot & Resolve app under “Help” in the U-verse TV menu.

The on-screen TV app:

  • Provides an up-to-date status of U-verse TV service with a U-verse Service Check.
  • Offers step-by-step guides, including images and tips, to address common questions.
  • Allows subs to request a call from a customer service agent if they have any questions.

In addition to making U-verse support accessible through an interactive TV app, U-verse customers can make changes to their subscription from their TV screen. With U-verse TV Account Manager application, launched in August 2010, U-verse customers can make TV-package upgrades, compare TV packages, view channel lineups, view their account summary, view product overviews and ordering information on U-verse High Speed Internet and U-verse Voice, and more with a click of their remote.

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The Complexities of BEAD

The BEAD process can be a tricky one, and as states and fiber providers prepare for their next steps, a panel hosted by the Fiber Broadband Association laid out how to maximize success within the program.

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