AT&T is rolling out a free Troubleshoot & Resolve app under “Help” in the U-verse TV menu.
The on-screen TV app:
- Provides an up-to-date status of U-verse TV service with a U-verse Service Check.
- Offers step-by-step guides, including images and tips, to address common questions.
- Allows subs to request a call from a customer service agent if they have any questions.
In addition to making U-verse support accessible through an interactive TV app, U-verse customers can make changes to their subscription from their TV screen. With U-verse TV Account Manager application, launched in August 2010, U-verse customers can make TV-package upgrades, compare TV packages, view channel lineups, view their account summary, view product overviews and ordering information on U-verse High Speed Internet and U-verse Voice, and more with a click of their remote.