Verizon Business Extends Automated IVR to IP Networks
Verizon Business is now offering its speech services in an IP-enabled version.
The new capability allows customers to run their speech services on the company’s hosted IP Interactive Voice Response (IVR) platform, as an alternative or in addition to its traditional hosted IVR platform.
The services help callers conduct simple self-service inquiries and transactions over the phone. For example, a caller could use a speech application to check an account balance, find a store location, order literature, update an appointment, or inquire about an insurance claim – without having to wait on hold to speak to a customer service agent.
"IP-enabled speech services incorporate three of the top benefits our customers are seeking in a contact center solution: the use of speech technology to enable self-service; a hosted service to reduce equipment costs; and the ability to migrate to an IP-based platform," Jim Tyrrell, VP for global business voice solutions at Verizon, said in a statement.
