Time Warner Cable has established an online customer care team. Led by manager Phil Blum, the four-person team uses e-mail, Twitter, and other forms of social media to get customers help anytime, anywhere, on any device.

Since its initial soft-launch February 19, the team has engaged over 1,500 customers via Twitter.

"We’ve had approximately a 10 percent increase in volume each day since we went live, and we’re expecting that to pick up significantly as awareness increases," said Blum in a statement.

To contact the online team, customers can tweet an issue to @twcablehelp or e-mail [email protected].

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Imagine Communications CEO Tom Cotney announced he’ll retire effective March 31. He’ll stick around, however, as the non-executive chairman of the board, where he’ll support customer commitments, advise

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