Time Warner Cable has established an online customer care team. Led by manager Phil Blum, the four-person team uses e-mail, Twitter, and other forms of social media to get customers help anytime, anywhere, on any device.

Since its initial soft-launch February 19, the team has engaged over 1,500 customers via Twitter.

"We’ve had approximately a 10 percent increase in volume each day since we went live, and we’re expecting that to pick up significantly as awareness increases," said Blum in a statement.

To contact the online team, customers can tweet an issue to @twcablehelp or e-mail twcable.help@twcable.com.

The Daily


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