Time Warner Cable has established an online customer care team. Led by manager Phil Blum, the four-person team uses e-mail, Twitter, and other forms of social media to get customers help anytime, anywhere, on any device.
Since its initial soft-launch February 19, the team has engaged over 1,500 customers via Twitter.
"We’ve had approximately a 10 percent increase in volume each day since we went live, and we’re expecting that to pick up significantly as awareness increases," said Blum in a statement.
To contact the online team, customers can tweet an issue to @twcablehelp or e-mail firstname.lastname@example.org.