Time Warner Cable has established an online customer care team. Led by manager Phil Blum, the four-person team uses e-mail, Twitter, and other forms of social media to get customers help anytime, anywhere, on any device.

Since its initial soft-launch February 19, the team has engaged over 1,500 customers via Twitter.

"We’ve had approximately a 10 percent increase in volume each day since we went live, and we’re expecting that to pick up significantly as awareness increases," said Blum in a statement.

To contact the online team, customers can tweet an issue to @twcablehelp or e-mail twcable.help@twcable.com.

The Daily



The Season 12 finale of Lifetime ’s “Married at First Sight” reached 1.6 million total viewers Wednesday, making it the most-watched episode in franchise history on a single network. It was also the #1

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up


Jun 10
The FAXIES Awards – Virtual CelebrationSave the Date! - June 10, 2021
Jul 16
Diversity List – 2021 Nominations Due: July 16, 2021
Sep 10
Most Powerful Women – 2021 Nominations Due: Sept 10, 2021
Dec 7
Most Powerful Women CelebrationSave the Date!
Full Calendar


Seeking an INDUSTRY JOB?

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact John@cynopsis.com for more information.