Level 3 Communications has announced it is expanding operations and enhancing its local presence in the Chicago area. Through this commitment, Level 3 will combine its far-reaching network, metro assets, and a locally focused sales and customer support team to deliver an improved customer experience for Chicago mid-market enterprises.
“An increasing number of enterprises need a comprehensive communications solution and not just an a la carte selection of voice and Internet services,” said Michele O’Bryan, Level 3’s Chicago general manager. “Our local sales and customer support team is dedicated to demonstrating that Level 3’s combination of assets makes us the competitive alternative in an industry with a dwindling number of providers.”
Level 3 has a fiber-optic footprint in the Chicago area – which includes northwest Indiana and southern Wisconsin – that passes nearly 25,000 businesses. Level 3 is adding bandwidth to this network and will continue to increase the number of businesses that are directly connected to its network. The company also is redirecting support resources to focus specifically on the mid-market enterprise customer experience in the Chicago area.