Cox Communications has received highest honors in J.D. Power and Associates 2009 Residential Telephone Customer Satisfaction Study in the East and West regions. This marks the seventh consecutive year that Cox’s residential telephone service has ranked highest in overall customer satisfaction in the West and the third J.D. Power and Associates honor for Cox in the Eastern region, previously recognized in the Northeast region in 2006 and 2007.

In the West, Cox is ranked particularly high in the factors that measure overall satisfaction, including Performance and Reliability; Customer Service; Billing; and Cost of Service – scoring 32 points higher than the West major provider average.

In the East, Cox is ranked particularly high in the factors that measure overall satisfaction, including Performance and Reliability; Customer Service; and Billing – scoring 35 points higher than the East major provider average.

J.D. Power and Associates’ 2009 Residential Telephone Customer Satisfaction Study is based on responses from more than 21,480 customers nationwide who receive their local and long distance telephone service from one provider. The study was fielded in January, April and July 2009.

The Daily

Subscribe
Thursday–December 12

Delaware Doles Out BEAD Grants to Comcast, Verizon

Delaware became the second state behind Louisiana to announce grant funding awards from its BEAD allocation, awarding Comcast and Verizon $17.4 million to provide service to eight grant areas across the state

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

Apr 16
Cablefax 100 Awards Nominations Open November 13th, 2024.
Full Calendar

Jobs

Seeking an INDUSTRY JOB or hiring for one?
VIEW JOBS

In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors. The result will be an even more robust industry job board, to help both employers and job seekers.

Contact Carley Ashley, [email protected], for more information about posting a job on the website and our Jobs newsletter, sent twice weekly to 85,000 media professionals.