J.D. Power Honors Cox for Telephony

Cox Communications has received highest honors in J.D. Power and Associates 2009 Residential Telephone Customer Satisfaction Study in the East and West regions. This marks the seventh consecutive year that Cox’s residential telephone service has ranked highest in overall customer satisfaction in the West and the third J.D. Power and Associates honor for Cox in the Eastern region, previously recognized in the Northeast region in 2006 and 2007.

In the West, Cox is ranked particularly high in the factors that measure overall satisfaction, including Performance and Reliability; Customer Service; Billing; and Cost of Service – scoring 32 points higher than the West major provider average.

In the East, Cox is ranked particularly high in the factors that measure overall satisfaction, including Performance and Reliability; Customer Service; and Billing – scoring 35 points higher than the East major provider average.

J.D. Power and Associates’ 2009 Residential Telephone Customer Satisfaction Study is based on responses from more than 21,480 customers nationwide who receive their local and long distance telephone service from one provider. The study was fielded in January, April and July 2009.