Following a FCC Enforcement Bureau investigation pursuant to customer complaints that began in 2009, AT&T will pay $700,000 as part of a consent decree to resolve complaints that the company switched certain consumers to its mandatory monthly wireless data plans even though it had promised they could retain their existing pay-as-you-go data plans under a "grandfather" clause. The carrier agreed to refund excess charges paid by individual customers (in some cases totaling $25 to $30 a month) depending on data us. Also under the terms of the Consent Decree, AT&T will make a voluntary $700,000 payment to the U.S. Department of Treasury along with the customer refunds. AT&T also agreed to provide better consumer notification, training of customer-care reps and periodic compliance reports to the FCC.

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Thursday–August 21

Fox One Wants the Superfans and Cord-Nevers Alike

What better time to debut your all-in-one DTC streamer with an emphasis on live sports content than right before the NFL and college football seasons? It’s undoubtedly why both ESPN and Fox debuted their DTC products this week. But these feel like starkly different launch experiences thus far.

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