PT Bakrie Connectivity has selected the Smith Micro Experience Manager platform in Indonesia, enabling mobile users to access and manage wireless services through a “digital dashboard.”
The Experience Manager platform at PT Bakrie Connectivity provides an engaging user interface for subscribers to easily access the carrier’s services. Friendly set-up wizards and tutorials, along with account and usage information, are designed to increase subscriber stickiness and further drive broadband usage, while helping to reduce support calls for PT Bakrie Connectivity.
The Experience Manager platform is built on Smith Micro’s core client architecture to create a consistent interface across mobile devices. The platform supports optional plug-in modules, including network optimization solutions from Smith Micro that help operators to control device tethering, offload network traffic to Wi-Fi and WiMAX, and measure the subscriber experience with on-device analytics. Premium end-user applications can also be integrated into the platform, such as visual voicemail, voice-to-text, and video delivery solutions from Smith Micro, as well as operator-provided and third party applications.