Stop the presses: We’re about to report a good customer service story. Well, for cable, anyway… When CableFAX’s very pregnant editor moved to her new Montgomery County, MD, home Sat, Comcast came knocking even before her boxes were unpacked, showing up ahead of the scheduled appointment time. AT&T, however, has proved to be a much more difficult nut to crack. Despite numerous phone calls and a deadline of last Fri for getting the service working, she still doesn’t have a dial tone. (Why, oh why, won’t Comcast launch VoIP yet?). The denouement came yesterday, when a tech failed to make an appointment. Thurs is now the next available slot for AT&T to mess things up. And managers couldn’t even take a complaint for the next 24-48 hours. (What’s the deal? Don’t they know I write for a cable trade?!?) It all makes us wonder how long it’ll take all those VoIP subs who fail to acknowledge e911 limitations to have a new phone service connected.

The Daily

Subscribe
Friday–April 26

Charter Unpacks Impact of ACP’s Sunset

Charter hasn’t been immune to the slowdown in broadband activity in 1Q24, reporting the loss of 72,000 residential and SMB internet customers. It’s looking at what the discontinuation of ACP will mean for its sub base.

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

Jun 13
2024 American Broadband Congress Conference Registration is Open!
Jun 26
2024 FAXIES Awards Nominations Are Open!
Full Calendar

Jobs

Seeking an INDUSTRY JOB?
VIEW JOBS

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact Rob Hudgins, [email protected], for more information.