In a posting on Comcast’s corporate blog, Frank Eliason, who revolutionized the MSO’s customer care by helping people via Twitter, said he was leaving Comcast.

"You may know me as @ComcastCares on Twitter, or simply as Frank," he wrote. "Since September 2007, I have been on a journey with Comcast that I am not sure I will ever fully understand. I joined Comcast because I loved the products, especially On Demand. My kids could not live without it (I will hear Bernstein Bears in my head for years to come)! In addition, I saw an opportunity to help improve the overall customer experience. Thanks to the help of so many people internally, and all the customers I’ve had the chance to interact with, we have made a difference. Beyond the customer experience, social media has allowed me to build so many friendships that will last for years to come."

Eliason said he has accepted an opportunity to return to banking in a social media role.

The Daily



Telemundo is launching celebrity dance competition reality show “Así Se Baila,” set to premiere on the network in September. Episodes will also be available to stream next day on Peacock as well as live and post-air on the Telemundo app. — Sports betting operator BetMGM and news net Cheddar News are partnering to launch weekly […]

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up


Sep 10
Most Powerful Women – 2021 Nominations Due: Sept 10, 2021
Dec 7
Most Powerful Women CelebrationSave the Date!
Full Calendar


Seeking an INDUSTRY JOB?

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact for more information.