Cox Uses TOA for Workforce Management

TOA Technologies has successfully completed the deployment of Cox Communications’ and TOA’s jointly developed Web-based platform to manage Cox’s mobile workforce and appointment-related customer service. TOA Technologies, a Cloud-based enterprise solution for mobile workforce management and customer communication, has fully integrated with Cox Communications’ existing CRM and other operations systems to improve workforce efficiencies and reduce expenses.

TOA’s on-demand solution replaces Cox’s legacy system with the next-generation of mobile workforce management. TOA’s solution equips Cox’s field technicians and dispatchers with a comprehensive suite of tools to perform customer service appointments efficiently, including automated software that can optimize job allocation and route 10,000 appointments in under five minutes. (For more, click here).

TOA’s solution also provides a mobility solution for Cox field technicians to perform all their work without ever needing to talk to a dispatcher. In addition, TOA’s predictive “Where’s My Tech?” service, which Cox is rolling out, allows continuous updates to subscribers on the status of their appointment both via phone or the Web.