Convergys Corporation is pre-integrating ICOMS 9 with Convergys CRM, powered by Microsoft Dynamics CRM. The ICOMS 9 next generation solution uses flexible offer management configuration and intelligent technology to improve up-sell, cross-sell, and new acquisition processes and drive new revenue growth. ICOMS 9 will enable operators to adopt a complete customer-centric approach through personalization of services, offers, and customer experience.

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Inauguration Ratings

CNN beat out Fox News and MSNBC during Wednesday’s inauguration of Joe Biden , counting just under 10 million total viewers during the oath of office and

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