For about a year, Charter’s Social Media Customer Care team has been interacting with customers; reaching out and responding to them on Twitter, Facebook and MySpace sites as well as blogs and online forums like DSL Reports. The five-person team has interacted with more than 7,000 Charter customers nationwide so far this year.
 
“Charter is committed to improving the customer experience by communicating in whatever way our customers want,” said Joe Stackhouse, SVP of customer operations for Charter, in a statement.

Social Media won’t replace other forms of interaction, but rather extends the reach and effectiveness of Charter’s customer care efforts. A tweet may contain only 140 characters, but a great deal can be communicated not only to, but from customers, said Stackhouse.

The Daily

Subscribe
Monday–April 20

C-SPAN’s WHCD Coverage

C-SPAN outlined its coverage plans for the White House Correspondents’ Dinner to be held on April 25. The outlet will present the annual dinner live, uninterrupted and commercial-free across its TV networks

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

May 5
T Howard Annual Awards Dinner T. Howard Foundation Annual Awards Dinner
Jun 4
2026 Cynopsis Sports Awards Presented in partnership with Cablefax
Jul 10
2026 Top Ops AwardsTop Ops Awards Entry Deadline
Nov 3
2026 Most Powerful Women Awards2026 Most Powerful Women Awards
Full Calendar

Jobs

Seeking an INDUSTRY JOB or hiring for one?
VIEW JOBS

In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors. The result will be an even more robust industry job board, to help both employers and job seekers.

Contact us at marketing@cynopsis.com, for more information about posting a job on the website and our Jobs newsletter, sent twice weekly to 85,000 media professionals.