Cablevision Portal Streamlines 'Optimum Business' Management
The Optimum Business Account Center from Cablevision Systems offers one online destination for all Optimum Business customers to manage their Internet, voice and video services.
It offers intuitive user control through a product dashboard and internal management tools that enable service customization and the ability to make individual or bulk changes across a service. The Account Center offers a view of all products and services as well as video tutorials and helpful product descriptions.
Notes Joseph Varello, Cablevision’s vice president/Business and Voice Product Management. “Whether a customer uses basic email, voice products or more complex services like Optimum Voice SIP Trunking, it is now easier to explore and control account and product features.”
The Account Center now includes delegated management, allowing small business owners to assign account management roles for specific services to specific employees. For instance, one or more management roles can be assigned to oversee phone, network and hosting services.
Also launching with the Account Center are several new Optimum Voice features, including:
>> Outbound Caller Name Management – Each number/name associated with a business can have a unique caller name.
>> Selective Call Forwarding – Allows small businesses to forward specific callers to an alternate phone number like a mobile phone or a team member. Small businesses can create a list of as many as 32 phone numbers and have them forwarded.
>> Time of Day Forwarding – Allows small businesses to choose exactly when call forwarding starts/ends, providing a scheduling capability to forward calls to another number, voice mail or do-not-disturb number with specified timing intervals.
>> Call Forward On Busy/No Answer – When a phone line is busy or the line is not answered, the call will be directed to the number specified by the small-business account manager.
>> Uniform Call Distribution Rollover Hunting – Enables the uniform distribution of phone calls, starting with the line that has been idle the longest, to help ensure everyone gets an even number of calls.
