Because the data covers the challenged environment of ’09, cynics may claim that the solid cable employee metrics unearthed by CTHRA’s ’10 Human Capital Metrics Survey—including YOY jumps in rev/full-time employee (+37%) and net income/full-time employee (+34%)—were favorably affected by hiring freezes and/or job cuts, and that the dip in the voluntary turnover rate to 6.4% from 10.2% stemmed from a dearth of alternative positions. Yet while logical and perhaps having some merit, that view overlooks a couple important points. First, CTHRA’s survey participants (7 programmers, 6 ops) hired an average of 3,566 new employees last year, and while that number marks a 33% YOY decline and was dominated by replacement hires, it remains noteworthy—particularly when judged against a comparative basket (SHRM) of large-staff firms from various sectors that averaged 849 hires in ’09. Which leads to the 2nd point: cable whipped that basket in important productivity and turnover measures (see below), proving cable was ahead of the game even in ’09.  

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