Cable Productivity

Because the data covers the challenged environment of ’09, cynics may claim that the solid cable employee metrics unearthed by CTHRA’s ’10 Human Capital Metrics Survey—including YOY jumps in rev/full-time employee (+37%) and net income/full-time employee (+34%)—were favorably affected by hiring freezes and/or job cuts, and that the dip in the voluntary turnover rate to 6.4% from 10.2% stemmed from a dearth of alternative positions. Yet while logical and perhaps having some merit, that view overlooks a couple important points. First, CTHRA’s survey participants (7 programmers, 6 ops) hired an average of 3,566 new employees last year, and while that number marks a 33% YOY decline and was dominated by replacement hires, it remains noteworthy—particularly when judged against a comparative basket (SHRM) of large-staff firms from various sectors that averaged 849 hires in ’09. Which leads to the 2nd point: cable whipped that basket in important productivity and turnover measures (see below), proving cable was ahead of the game even in ’09.