According to recent research studies, Interest in consumer electronics (CE) devices and connectivity continues to hold strong. In 2Q11, more than 55 million flat-screen TVs and more than 84 million PCs were sold. And by the end of the year, predictions say home theater sales will reach $11 billion and 33 percent of all homes will have a home network. All this adds up to a significant business opportunity to help consumers make the most of their connected experiences by delivering enhanced installation and set-up right in their homes.
Knowing this, Canada’s Radialpoint, a provider of white-label “connected home” support and consumer services, now is offering in-home CE installation and set-up for its technology brand customers – OEMs, MSOs/telcos and retailers.
According to Michael Wexler, Radialpoint’s vice president/Business Development and Product Strategy, “Consumers today want their new technology to work with their existing devices and services; they also want an easy, pain-free way to be up and running quickly with their new purchase. And they’re willing to pay for this support.”
Citing more industry data, he continues, “In fact, the in-home services market is estimated to reach $10 billion by 2013. By offering in-home services, Radialpoint continues our commitment to our customers by enabling them to deliver valuable customer experiences that deliver top-line revenue and support their core business.”
Some of the new Radialpoint in-home services include:
• TV installation (basic table-top set-up and wall-mounted installation)
• Home theater system set-up and configuration
• Remote-control configuration
• Video-game set-up and configuration
• PC set-up, triage and repair
• Hardware installation and/or upgrades
• Wireless networking set-up and configuration
“As consumers purchase a variety of new Internet-enabled home entertainment systems, including TVs, PCs and networking solutions — which is finally bringing the ‘connected home’ to life — they are now looking for TV, voice and Internet service providers, retailers and OEMs to provide a best-in-class and professional field-service solution,” says Mark Moon, vice president/Business Development at Install it Today (IIT). “Combining our comprehensive nationwide network of licensed, trained and certified service professionals with Radialpoint’s product offering, we will be able to deliver end-to-end quality service, set-up, in-home consultation and installation in North America.”
He adds, “And because only Radialpoint has an open SaaS-based platform, we deliver a seamless customer experience with IIT, and all of our other partners, to deliver best-in-class support services.”