Kristin Dolan
Title: President, Optimum Services, Cablevision Systems
Number of Years in Cable: 23
Education: BA, English, State University of New York at Albany; Master’s, publishing with a concentration in marketing, Pace University; Currently a candidate for a master’s degree in English literature.
Best Advice in (almost) 7 Words or Less: Courage doesn’t always roar. Sometimes courage is the quiet voice at the end of the day saying, “I will try again tomorrow.”

Why Her? As Cablevision continues on its mission to improve products and infrastructure, Kristin Dolan is leading the way in her new role as president. With a large market share, Cablevision’s focused on retention, putting the pressure on Dolan as she oversees the entire Optimum customer experience. One of her most visible accomplishments in the past year was the rollout of Cablevision’s new electronic programming guide, which touts improved navigation that gives it a Netflix-esque feel. The MSO continues to beef up its industry-leading WiFi. And at a time when Charter decided to nix its social media team, Dolan forged ahead with Cablevision’s first social media customer service team, as well as a comprehensive customer communications initiative providing notifications of outages and other issues that proved crucial during Superstorm Sandy last fall. With sales for digital cable, phone and HSD now under her purview, we’re anxious to how she tackles the array of challenges still facing this leading MSO.

Beatles or The Rolling Stones? Grateful Dead

On a Saturday afternoon, you can find me… playing with my kids.

My peers would be surprised to learn that I… paid a visit to the headend at 4 a.m. the day we launched the Optimum Electronic Program Guide (see photographic evidence above!).

The other subject I wish I’d picked for my college major: History

My favorite Cable Show memory: The World’s Biggest Kickline with the Radio City Rockettes at the Western Show. ?

The Daily

Subscribe
Monday–September 28

Mediacom Shows Off 10G Smart Home in Iowa

Folks got a first look at what a future with 10G could look like last week at Mediacom’s 10G Smart Home in Ames, Iowa.

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up