Kristin Dolan
Title: President, Optimum Services, Cablevision Systems
Number of Years in Cable: 23
Education: BA, English, State University of New York at Albany; Master’s, publishing with a concentration in marketing, Pace University; Currently a candidate for a master’s degree in English literature.
Best Advice in (almost) 7 Words or Less: Courage doesn’t always roar. Sometimes courage is the quiet voice at the end of the day saying, “I will try again tomorrow.”

Why Her? As Cablevision continues on its mission to improve products and infrastructure, Kristin Dolan is leading the way in her new role as president. With a large market share, Cablevision’s focused on retention, putting the pressure on Dolan as she oversees the entire Optimum customer experience. One of her most visible accomplishments in the past year was the rollout of Cablevision’s new electronic programming guide, which touts improved navigation that gives it a Netflix-esque feel. The MSO continues to beef up its industry-leading WiFi. And at a time when Charter decided to nix its social media team, Dolan forged ahead with Cablevision’s first social media customer service team, as well as a comprehensive customer communications initiative providing notifications of outages and other issues that proved crucial during Superstorm Sandy last fall. With sales for digital cable, phone and HSD now under her purview, we’re anxious to how she tackles the array of challenges still facing this leading MSO.

Beatles or The Rolling Stones? Grateful Dead

On a Saturday afternoon, you can find me… playing with my kids.

My peers would be surprised to learn that I… paid a visit to the headend at 4 a.m. the day we launched the Optimum Electronic Program Guide (see photographic evidence above!).

The other subject I wish I’d picked for my college major: History

My favorite Cable Show memory: The World’s Biggest Kickline with the Radio City Rockettes at the Western Show. ?

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Football Forecast: NFL-YouTube Experiment a Sign of the Future

Tonight’s the first time an NFL game will exclusively stream live and without a paywall on YouTube, and while it’s expected to attain a hefty number of viewers, the question then becomes whether YouTube—and the networks of internet providers enabling access—can handle the blitz.

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