15. Steve Hackley
SVP, Greater Boston Region, Comcast Cable

Years in Cable: 10-plus

Education: BA, Economics, U of Rochester; MBA, Boston College

Best Advice in 7 Words or Less: Always be able to ask two questions.

Hackley is responsible for Greater Boston’s sales, customer service, network engineering, programming, tech operations and community investment. Thanks to his leadership, by the end of the year most of the region’s HD customers will have access to more than 100 HD channels, as a result of the digital network upgrade. Plus, he led the region through the Xfinity app launch. In addition, Hackley is fiercely passionate about customer service and employee engagement. He was behind the launch of the Comcast Customer Guarantee, and his HQ is consistently found on the Boston Globe’s best places to work list.

My favorite meal that I can also prepare myself: A seriously good steak
The biggest innovation in cable over the last year has been:  Xfinity TV

The one think I tell my kids about success in life: 
Have an on-purpose life!

My favorite business and/or motivational book:
“Moneyball”

My favorite iPad app:
Soundhound

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Comcast Not Budging on the N-Word

Comcast is fighting back against an arbitration award that would allow an employee who was fired after saying the n-word during a team meeting to return to his previous role with backpay. After an

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