internet fcc ajit pai world wide web steve effros

Having more devices in the home means an increasing need for tech support. According to Parks Associates ’ latest report, broadband HHs with 10 or fewer connected devices reported experiencing 1.2 technical problems on average last year. Those with 11-20 devices experienced 60% more problems over the same period. Approx 39% of smart home device owners reported problems with various smart home devices, with 10% of them experiencing more than 1 problem per device. Currently, 60% consumers set up smart home devices on their own. However, only 33% prefer to set up those devices themselves in the future. The technical problems customers encounter with connected devices fall under 4 categories: device-specific; performance and quality; connectivity and interoperability; and enablement and maximization, according to Parks’ report. In addition, 70% of smart home device owners are concerned about privacy and security issues related to personal data and usage info from those devices.

The Daily


Rosenworcel Warns EBB Program Abusers

FCC acting chairwoman Jessica Rosenworcel told any providers that are making it difficult for consumers to sign up for the Emergency Broadband Benefit program to “knock it off” during a press conference

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up


Jul 16
Diversity List – 2021 Nominations Due: July 16, 2021
Sep 10
Most Powerful Women – 2021 Nominations Due: Sept 10, 2021
Dec 7
Most Powerful Women CelebrationSave the Date!
Full Calendar


Seeking an INDUSTRY JOB?

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact for more information.