Netcracker launched NetCracker 10 on Thursday, a service that combines virtualization, cloud-based delivery of applications, embedded analytics and biometrics onto a single, unified platform. Functioning across network, service and customer domains, it seeks to enable communications service providers the ability to migrate seamlessly from their existing networks to next generation infrastructure. The provider of Business Support Systems (BBS) and Operations Support Systems (OSS) counts Tier 1 and Tier 2 service providers as customers.

NetCracker 10 is expected to enable up to 40% reduction in total operational cost, a more than 30% increase in infrastructure utilization and up to a 30% increase in net promoter score, which is used to measure customer loyalty. The offering aims to let users address infrastructure changes and all resource allocation requests in a “distributed environment consisting of multiple data centers and points of presence.” In addition, the solution seeks to support large-scale, unique system integration, allowing users to deliver personalized services faster and apply an agile development operations approach to service modeling. The company claims the big data analytics component can help increase network planning accuracy by up to 40%, increase effectiveness of personalized campaigns by 30% and reduce churn by up to 15%.

Meanwhile, to optimize the deployment of virtual functions over servers distributed across the entire network, NetCracker 10 is designed to enable customers to use embedded intelligence and analytics. This is expected to reduce unnecessary traffic hops and re-routing and deliver a better user experience through proactive network intelligence. The biometrics-enabled customer experience management (CEM) component uses unstructured data from social networks and various biometric data, including facial recognition, fingerprinting, voice measurement and more, to provide a comprehensive CEM solution.

The Daily

Subscribe
Friday–June 12

Labor Group Contests Charter-Cox Terms

The National Institute for Workers’ Rights wants the California Public Utilities Commission to condition CharterCox merger approval on various workforce equity requirements.

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

Jul 10
2026 Top Ops Awards Top Ops Awards Entry Deadline
Nov 3
2026 Most Powerful Women Awards2026 Most Powerful Women Awards
Full Calendar

Jobs

Seeking an INDUSTRY JOB or hiring for one?
VIEW JOBS

In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors. The result will be an even more robust industry job board, to help both employers and job seekers.

Contact us at marketing@cynopsis.com, for more information about posting a job on the website and our Jobs newsletter, sent twice weekly to 85,000 media professionals.