Because Colorado Springs is impacted by the still-burning Waldo Canyon wildfire, CenturyLink is working with local authorities to keep communications services going for area residents and businesses. It set up phone banks at several area schools, offering free local, long distance and directory assistance. The carrier also is offering free emergency call-forwarding service…ARRIS Group Inc. integrated its WorkAssure workforce-management solution with SkyCreek’s automated multichannel customer-contact technologies. The integrated solution reportedly will allow a service provider already using the ARRIS WorkAssure system to automate communications to customers, confirming their availability for scheduled appointments. Combined with the WorkAssure AutoETA module, this will let service providers offers automated day-before reminder times, notification for tech arrival time within a 30-minute window and post-visit surveys. WorkAssure AutoETA in combination with SkyCreek’s INTERACT accommodate any multichannel customer interaction strategy, it monitors and manages resulting customer experiences, and it adjusts customer-specific contact and “do not contact” logic…Terremark, a Verizon company, is helping NetApp, a provider of storage and data management solutions, improve the speed, responsiveness and efficiency of pre- and post-sales support for its global customers. NetApp says it’s leveraging Terremark Enterprise Cloud public and private cloud resources to develop and host a variety of tools to improve the effectiveness of system engineering and professional service teams.

The Daily


At the Commission

The FCC has rescheduled the Open Radio Access Network Solutions Showcase originally planned for June 29. Due to the large number of interested participants, the Commission has expanded the showcase into a two-day virtual event to be held July 14-15. Presenters at the showcase will be limited to vendors that will have Open RAN products […]

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up


Jul 16
Diversity List – 2021 Nominations Due: July 16, 2021
Sep 10
Most Powerful Women – 2021 Nominations Due: Sept 10, 2021
Dec 7
Most Powerful Women CelebrationSave the Date!
Full Calendar


Seeking an INDUSTRY JOB?

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact for more information.