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05/01/2003
Marketplace
High-Def Set-Top Pioneer Electronics has begun shipping its Voyager 3510HD digital set-top box to Time Warner Cable. With the Voyager 3510HD, cable customers will have the ability to view high-definition programs in all 16 ATSC formats supported by the cable industry including 720p, 1080i, as well as 4:3 and 16:9 aspect ratios. The set-top also […]
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02/24/2003
Pride Really Means Something in Toledo
BY STACI D. KRAMER Buckeye CableSystem prides itself on meeting or beating customer service standards. But unlike companies that rely solely on call center stats, this one can gauge its performance based on the number of calls to the chairman’s home. Every year Buckeye’s customers get a report from the top brass — and an […]