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*Sling
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10/01/2003
Cooking Up OSS: Balancing Your Backoffice Diet
Are cable operators biting off more operations support than they can chew?
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09/01/2003
Voice Recognition Gets a Hearing
Efficiency has hit cable’s customer service representatives (CSRs) with a vengeance.
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01/20/2003
The Politics of Inertia
BY ALICIA MUNDY As the Senate Commerce Committee hearing on telecom issues entered its fourth hour last Tuesday, a reporter sneaking out was begged by a Federal Communications Commission staffer: “Take me with you.” It was that kind of hearing. And only the first of many to come now that Big John McCain is back […]