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Research

➢ During COVID-19 stay-at-home orders, customer satisfaction with ISPs surged 4.8% to an ACSI score of 65.

➢ The improvement spans nearly the entire industry, with 8 of 11 providers showing ACSI gains. The most improved ISP is Comcast’s Xfinity.

➢ Only two providers fell in the opposite direction with ACSI downturns: AT&T Internet and Suddenlink (Altice USA).

➢ The top-ranked ISP in the industry is Verizon Fios, which saw a 4% ACSI score gain to 73.

(Source: American Customer Satisfaction Index)

Quotable

“It was obviously due to pressure to cancel the show based on the current environment that we are in. Now again, I had thought the show would survive, I had thought that we could both support the important protests and calls for change that are going on around the country and say that ‘Live PD’ and transparency amongst police officers and police departments can and should be a part of that. But in the end, the decision was made to end the show… I wasn’t part of the discussion. I’m the guy who tweeted out a couple of days ago, don’t worry, the show is not going away, because I was convinced it wasn’t going away.” – Former Live PD host Dan Abrams discussing the show’s cancellation on Fox News Channel’s “Bill Hemmer Reports”

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